Transitioning to GBS: Lessons Learned from Telstra

Transitioning to GBS: Lessons Learned from Telstra
In this article, Darren Fewster, Executive Director, Global HR Shared Services and Innovation at Telstra, to find out the strategies his team is using to transition to the GBS model smoothly and how they are overcoming the challenges of balancing the move to GBS whilst maintaining quality support across existing shared services operations.

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