Leading business transformation across functions to drive innovation: a case study on 4 different shared services journeys in HR, ICT, Procurement and Finance

Leading business transformation across functions to drive innovation: a case study on 4 different shared services journeys in HR, ICT, Procurement and Finance
In this case study, Woolworths, the Victoria University of Wellington, Microsoft (US) and Wellington City Council share insights into their business transformation journey to date and tips to help other organisations succeed in improving service delivery and reducing costs.

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