Interviews

Interview transcript: How Queensland Shared Services Saved millions for its Clients by rolling-out self-service

Interview transcript: How Queensland Shared Services Saved millions for its Clients by rolling-out self-service

In this interview, Jo Statham and Shane Harmer, Directors, Transactional Business Services at Queensland Shared Services, explore their self-service and automation strategy and roll-out plan, on-boarding and training and the impact on cost and customer experience.