Implementing a Centralised Shared Service Model at QUU to Benefit from Economies of Scale
In this presentation from Shared Services and Outsourcing Week Australasia 2016, John Gearing, General Manager Finance Shared Services, Queensland Urban Utilities, explores:
- Centralising all core transactional functions into a shared services team - AP, AR, GR, Payroll, Reporting, Fleet etc
- Halving the SS team from 120 to 65 by implementing automation and other systems and processes to better manage work and the team
- Drastically transforming billing processes from issuing bills 2-4 months after a meter reading to a new model where bills are issued 1-2 days after meter reading
- Future goals: driving cost reductions and efficiencies through the 3 year transformation agenda and then focusing on lean concepts and continuous improvement
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