2016 Annual State of the Shared Services Industry Report: Australian Results - How Are Australian Shared Services Taking Advantage of Five Influential “Service" Drivers?

2016 Annual State of the Shared Services Industry Report: Australian Results - How Are Australian Shared Services Taking Advantage of Five Influential “Service" Drivers?
With much of the discussion around shared services evolution hinging on new opportunities that have only presented themselves in recent history, SSON wanted to know just how SSOs are positioning themselves to become more relevant and offer improved value in the near future. As a frame of reference, we identified five levers that present significant opportunities for added value, namely: People & Development; Data Analytics; Digitalisation; redefining “Value” itself; and Organisational Design.
The global report is already available on SSON's website, and this report highlights how Australia and New Zealand-based shared services are positioning themselves.

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