10-12 April, 2017 | Pullman Brisbane King George Square, Brisbane, QLD

Pranay Lodhiya

Chief Operating Officer
University of Western Australia


11:30 AM Aligning End to End Service Delivery to Reduce Costs and Increase Career Prospects

The University of Western Australia has undergone a signifi cant transformation of administrative functions with the aim to establish e cient service centres. With the functions of HR, ICT and Finance under the shared services model they are achieving reduced costs, stronger alignment of end to end service delivery and increased career prospects for new and existing sta . Their vision is to maintain a consistent and professional approach to deliver all services across the university and better manage their resources.

This session will look into:
  • Effectively managing business expectations and establishing stakeholder buy in to the shared services model
  • Working towards a successful solutions focused professional function
  • Harmonizing the alignment of systems with change management


Check out the incredible speaker line-up to see who will be joining Pranay.

Download The Latest Agenda