Lynn Penny

A year ago, Mirvac looked into their strategy and how they could best utilize outsourcing to streamline processes, improve internal e ciencies and reduce costs. With their fi nance processes and functions now based in Manila – Lynn is ready to share their journey and learnings. This session will look into how to work with stakeholders to enable a fl exible shared services model that can best respond to business targets and needs.

• Optimising the interaction between onshore and o shore departments to ensure standardized and quality service
• Understanding the potential of robotic process automation and how it can be utilized to further streamline activities
• Minimizing impacts of cultural change and managing business expectations to align with outsourcing model
• Ensuring a correct and reactive governance structure is in place before launching shared services model