10-12 April, 2017 | Pullman Brisbane King George Square, Brisbane, QLD

Darren Fewster

Executive Director, Global HR Shared Services and Innovation
Telstra


9:10 AM CASE STUDY: Telstra Case Study: Combining Captive and Outsourcing Models to Optimise Global Expansion Strategies

Telstra is well-known for its telecommunications and technology as one of Australia’s largest companies. Telstra also operates in over 20 countries globally – and its overseas business has been expanding rapidly. Telstra is establishing global shared services operations that are functionally aligned and a mixture of captive and outsourced operations. Within HR, a single global Shared Services model is being put in place, including a customer support centre in the Philippines, which will align with Telstra’s successful Australian model (which currently manages over 100,000 HR queries annually and has outstanding e ciency performance metrics). Darren will share the challenges of balancing the move to a global support model whilst maintaining quality support across current Shared Services operations in Australia.

He will also share:
  • The long-term vision to be recognised as globally best-in class in HR Shared Services
  • The importance of linking services to corporate strategy
  • Roadmaps for expansion of shared services globally
  • Assessing expansion options and what is best for your organisation
  • Buy-in and leadership support for the Shared Services model and KPIs
  • Continuous improvement and global process ownership

5:10 PM PANEL DISCUSSION: How to Deliver Game Changing Performance through Automation

We are currently in an age of technology disruption and digitisation. The winning organisations are those that can adapt quickly and drive business transformation on an ongoing basis. In this panel, our experts will come together to discuss what transformation strategies they’re employing in their own wining organisations, to help you benefit from their experience and expertise.

This session will explore these key questions:
  • What current transformation projects are you working on in your organisation?
  • What are the current business transformation trends that you are seeing in Australia and globally within RPA?
  • How are the skill-sets required to be successful in shared services changing?
  • How are you creating more value for your business beyond basic cost savings?


Check out the incredible speaker line-up to see who will be joining Darren.

Download The Latest Agenda