10-12 April, 2017 | Pullman Brisbane King George Square, Brisbane, QLD

Danielle Ryan

Head of Operations & Process Excellence
Bank of Queensland


1:50 PM Customising Design For Less: Developing Your Own Fit For Purpose Platform

With less $500k, the Bank of Queensland has developed a commercial lending platform for its business lending bank. An o -the-shelf platform was going to cost between $12-15 million, so the bank decided to innovate. Partnering with a software vendor, they developed the platform using an agile approach, testing the product as it progressed, tweaking the elements that were unnecessary, and adding new features employees wanted.

The team managed the iterative design, developed and delivered the platform with 80% capability that would’ve come with the more expensive option.

The new platform has enabled greater e ciency and paperless workfl ow. The benefi ts have been realized in the conditions management system and operational risk, with the ability monitor a lot more.

  • Adopting an agile approach to develop and deliver new technology
  • Minimizing the change impact: using a user group and advocates for what will be delivered
  • Product ownership: gathering momentum by including employees in the design and delivery
  • Rolling the platform out across other functions and departments


Check out the incredible speaker line-up to see who will be joining Danielle.

Download The Latest Agenda