Danielle AndersonExecutive Director, Advisory and Business Development Services
Queensland Shared Services - DSITI
2:30 PM PANEL DISCUSSION: Customer Engagement and How to Partner with Customers to Deliver Agreed Outcomes
When considering Shared Services, it is far too often that the transactional aspects are prioritised and the customer focus is left behind. This trade o is now presenting itself as something pivotal for organisations to approach in order to ensure they are providing a strong service delivery and not compromising their o erings. This session will delve into the key topics that Shared Services agencies are facing across all stages of maturity and o er practical, case study based insights on how to best tackle them.
- What do you see as the main challenges in developing strong partnerships?
- How have you addressed these issues?
- What benefits have you seen by addressing these issues?