Most public sector organisations are wary of offshoring as a solution to cost savings. Even outsourcing domestically isn’t always cost effective. As a result Queensland Shared Services are focusing on automation and self service models to generate savings and ensure that services meet client expectations. Having rolled out self service forms, they’ve brought in millions in savings for their clients.
In this video, Jo Statham and Shane Harmer, Directors, Transactional Business Services at Queensland Shared Services, explore the strategy and roll-out plan, on-boarding and training and the impact on cost and customer experience.